Terms and Conditions

Please the following Terms and Conditions (referred to as "T&Cs") will be applied to all purchased made from this website.

By placing an order you are making an offer to IAG limited to purchase the items according to the T&Cs and allowing us to use your personal details for the purposes of supplying those goods (including passing your personal details onto couriers and other subcontractors).

We are unable to process your order until your payment has been received in full and no title of the goods shall pass from us to the customer until payment has been received in full.

The offer is only accepted when payment is received, the order is processed and despatched to you. 

All orders are accepted subject to the availability of stock

We reserve the right to cancel any order at any time.

Acknowledgement

We will acknowledge your order by email, as soon as possible. Please that any email or other acknowledgement from us does not constitute our legal acceptance of your order. The offer is only accepted when we process the order and dispatch the items.

We will email you a copy of your receipt as soon as possible. The receipt is confirmation that we have received your payment OR authorisation to take payment from the payment provider.

Your receipt also serves as the necessary proof of purchase for any returns, so please make sure you keep the email and / or a hard copy in a secure place.

Availability

Your order is based on product availability. If we cannot supply the goods, we will notify you as soon as possible. We never charge for items until they are despatched but in the case of any paid amount, it will be refunded ASAP.

Promotions

All promotions are subject availability and our discretion. We reserve the right to withdraw promotions at any time. Only one promotion may be used per purchase.

30-day returns

Unwanted items can be returned within 30 days. Unwanted items are returned at the buyers expense.

If the items aren't in 'as new' condition due to excessive handling, or if any components (like packing materials or manuals) are missing, we may deduct a reasonable fee.

Any promotional all ‘free’ items detailed in the purchase or receipt must also be returned. Refunds require all items to be returned.

In the case of faulty or damaged items, please contact us ASAP to report and arrange a return. We will arrange a collection for faulty, DOA or damaged items and exchange for new items, as soon as possible.

You must notify us before returning any item. A Returns Authorisation Number (RAN) is required for all returns. Items returned without an RAN will be refused.

Please Returns Policy for more information

3-year Warranty

We offer a 3-year warranty on all new items sold on our website.

The warranty offer on B-stock or used items will be detailed per item and confirmed on your purchase receipt.

Please Please visit our Warranty for more information

Payment and prices

All prices are detailed on the product page of the website, in the checkout and at payment confirmation when you place your order.

We reserve the right to amend advertised prices at our discretion. The latest and applicable price is always displayed in the manner outlined above.

We try to ensure that all prices displayed on our website are accurate and a the price of the goods on your order will need be validated by us prior to processing and accepting the order.

In the unlikely event of a pricing error, we will contact you as soon as possible and offer you the opportunity to purchase the goods at the correct price.

All prices on our website are in pounds sterling (GBP). For UK purchases, the prices are inclusive of VAT. For international orders the prices are exclusive of VAT. However you may be subject to additional taxes within your region for which we are not responsible for.

Delivery

We offer free shipping on items delivered within the UK. For other regions, shipping charges will be clearly displayed during the checkout process. Please note that we reserve the right to adjust our shipping prices at any time.

All orders are dispatched in sturdy, tested, environmentally friendly packaging.

Tracking information will be included in your dispatch email, which will be sent once your order has been shipped.

Please make sure someone is available at the delivery address, as most orders require a signature upon delivery. Once signed for, the goods become your responsibility.

We reserve the right to alter the shipping method for an order if we deem it appropriate.

All shipments are insured and you will be compensated in cases of loss or damage.

For deliveries outside of the UK, we aim to keep shipping methods as competitive as possible. The shipping cost will be calculated and displayed at the checkout.

If your delivery address is not accepted by our website, please contact us via sales@iaguk.co.uk. We will confirm if it is possible to ship to your address and do our best to assist with your order.

In addition to all other rights to cancel your order, which can be found here, should delivery be delayed by us for more than 7 working days from the delivery date you have the right to contact us and cancel the order (Monday to Thursday, 8am to 5pm and Fridays, 8am to 4pm, excluding bank holidays). In this case, we will happily refund you any money paid for the goods.

We reserve the right to charge for redelivery if you miss delivery and the items are returned to us.

Please check the condition of all products delivered as soon as they are received. This does not affect your statutory rights, but in the case of insurance claim or further process, it is imperative that issues are documented and reported as soon as possible.

As soon as we have delivered the goods to you, you will be responsible for them and any damage occasioned while in your possession.

All goods will require a signature upon delivery.

Our responsibility for everything other than damage due to our negligence will end at the time the carrier tried to deliver the goods to you.

Title in the goods will pass on delivery. Should you return the goods pursuant to conditions set out under these T&Cs, then title in the goods shall revert to us when you return the goods to us.

Liability

We are not responsible for any losses, costs, damages, or expenses stemming from delivery delays. Additionally, we are not accountable for any failure or delay in fulfilling our contract if it is due to events beyond our reasonable control. Such events include, but are not limited to, natural disasters, war, industrial disputes, fires, floods, severe weather, and national emergencies. In such cases, we shall be granted a reasonable extension of time to meet our obligations.

Complaints

Please submit any complaint to us in writing and please include your name, contact information and order acknowledgement or receipt where appropriate. We will respond to all complaints within 7 working days. If you have a complaint please contact our customer service department at sales@iaguk.co.uk

Miscellaneous

The contract between us shall be deemed to have been made in England and shall be governed by the laws of England and Wales. We reserve the right to refuse service to any individual or group where we feel unreasonable behaviour has given us just grounds to do so.

Website operator

This website is owned and operated by us, IAG Limited under the Castle brand name. (registered number 03384646, registered office is IAG House, 13/14 Glebe Road, Huntingdon, Cambridgeshire, PE29 7DL (referred to as "us / we / our").

Licence

We grant you (the user) a non-exclusive licence to use this website upon the following T&Cs and conditions. We reserve the right to terminate this licence at any time without notice.

Materials in site

This website contains material which is owned by or licensed by us. This material includes but is not limited to, the design, layout, look, appearance and graphics. It is protected by intellectual property laws, including but not limited to copyright.

Any trademarks displayed on this website that are not owned by or licensed to us are acknowledged accordingly.

You may view, use, download, and store the material from this website for personal use and research only. Commercial use of any material from this website is prohibited. Redistribution, republication, or making the material available to third parties without prior written consent is not allowed.

Unauthorised use of this website may result in a claim for damages and/or constitute a criminal offense.

Accuracy of information

The information in this website is given in good faith. It is subject to change without notice. We are not responsible for any inaccuracies and (except as set out under the heading “Liability”) make no representation and give no warranty as to its accuracy. Please see our T&Cs and Conditions of Sale regarding the basis on which we will provide goods and services to you. In particular, please also see section “Payment and Prices” of the T&Cs and Conditions of Sale regarding changes to the price of products.

Nothing on this website is intended to be nor should be construed as an offer to enter into a contractual relationship.

Linking

This website has links to external sites. We do not take responsibility for the content on sites we do not control. Links provided are not endorsements by us of any external site. Any agreements made between you and a third party mentioned on our site are solely your responsibility and risk. You cannot link to our site from another website or document without our prior written permission.

Liability

We cannot assure that this website will work with all hardware and software used by site visitors. Except as detailed below, we bear no liability for any injury, death, damage, or any direct, indirect, or consequential loss (including economic loss, loss of profits, loss of business, depletion of goodwill, and similar losses) arising from the use of information or materials on this website. This includes issues caused by computer viruses or content errors on this website or in our communications.

These T&Cs do not exclude our liability (if any) to you for personal injury or death resulting from our negligence, for fraud or for any matter which it would be illegal for us to exclude or to attempt to exclude our liability.

Privacy

You can view our Privacy Policy here It is an integral part of these Terms and Conditions.

We reserve the right to update these T&Cs periodically. Such updates will not impact any existing contracts. Please review the T&Cs prior to making a new purchase. We recommend that our valued customers print and save a copy for future reference.